PMI Infinity didn’t appear overnight. It started with a simple idea: what if project professionals had a smarter, faster way to get the information they need—right when they need it?

  Why We Built It – the needs we saw and the assumptions we made 
  How We Planned It – strategy, roadmap, and decision-making along the way 
  What Got in the Way – the challenges that slowed us down (and what we learned from them) 
  Where We Are Now – how the chatbot is being used today 
  What’s Next – improvements on the horizon and our evolving goals 

You’ll leave with a behind-the-scenes look at a real digital project—from concept to course-correction—and a few lessons that might just apply to your next initiative.

John Davidge
John Davidge is Director of Product at the Project Management Institute, where he leads PMI Infinity™, an AI-powered coach transforming how project professionals grow. With over a decade of experience at companies like Udemy and Crunchyroll, he brings deep expertise in product strategy, mobile engagement, and cross-functional leadership.

Cristina Olaru
Cristina Olaru has been shaping PMI’s strategic initiatives since 2014, most recently focusing on product research and user engagement for PMI Infinity™. A certified CSPO® and CPMAI™, she excels at connecting insights across global teams to support the career development of emerging professionals.